Insurance & Damage FAQ

Yes! Comprehensive insurance coverage is included with every Exuberance Car Rentals rental at no additional cost. This covers damage to the vehicle, liability, and comprehensive protection.

Our coverage includes: damage to the rental vehicle, third-party liability protection, uninsured motorist protection, and roadside assistance. Full details are in your rental agreement.

Most rentals have no deductible on covered incidents. Your rental agreement will specify any deductible amounts that may apply to your specific vehicle and rental type.

Your personal auto insurance may provide coverage as well. Our coverage is primary, but you can review your personal policy to understand any additional coverage you may have.

Immediately report any damage to us at 407-779-3846. If the damage occurred during an accident, also call local police and file a report. Do not leave the scene of an accident.

Most accident damage is covered by our insurance policy at no cost to you. However, damage resulting from negligence or violation of rental terms may result in charges. We'll investigate and provide details.

We thoroughly inspect each vehicle upon return. If pre-existing damage is found, we'll compare it against your pickup photos and inspection. The insurance claim process applies to eligible damage.

Our team documents all damage with photos and descriptions. We work with certified repair facilities to determine repair costs. Your rental agreement outlines the damage assessment process.

Simple claims are typically resolved within 5-10 business days. Complex claims involving insurance investigation may take 2-4 weeks. We'll keep you updated on the status.

Glass damage is typically covered by our comprehensive insurance with no deductible. If caused by normal road hazards, there's no cost to you.

Minor punctures are covered. Damage from hitting objects at high speed or negligent driving may not be covered. Our team will assess the cause of the damage.

Minor wear and tear is expected and covered. Significant damage from accidents or collisions is covered by insurance. Intentional or negligent damage may not be covered.

Report thefts immediately to police and to us. Comprehensive insurance covers theft of the vehicle and covered personal belongings, subject to your rental agreement terms.

If the vehicle is hit by another vehicle or object while parked, report it immediately to police and to us. Our insurance covers hit-and-run and vandalism damage.

You're responsible for damage caused by: reckless driving, violating rental terms, driving under the influence, or off-road use. Your rental agreement defines excluded scenarios.

Violation of rental terms (such as off-road driving or prohibited use) may void coverage and make you liable for all damage costs.

For accidents, we strongly recommend filing a police report. This provides documentation for the insurance claim. We can advise you on proper reporting procedures.

You must report any damage immediately. Failure to report can affect the claim process and your rental history. Always call us at 407-779-3846 right away.

Report the damage to us immediately at 407-779-3846. Provide details, photos if possible, and any police report information. We'll guide you through the rest of the process.

For accidents, a police report is recommended and sometimes required by insurance. For parking lot damage or vandalism, call police (non-emergency) for documentation.

Provide: rental agreement details, photos of damage, police report number (if applicable), description of how damage occurred, and any witness information.

We work with certified repair facilities to ensure quality repairs. You can request a specific facility, and we'll work to accommodate if available.

For damage claims covered by our insurance, we'll provide a replacement vehicle at no cost while your rental vehicle is being repaired.